Interviewer: Megan Miller
Interviewee: Maggie Miller, Elementary School Teacher in CA Date: 9/20/16 Why/how? Maggie, my mom, is a second grade teacher in Southern CA. She has been teaching young children in public schools for over 30 years. I conducted this interview over the phone. What hypothesis? Because she is integrated in many aspects of her young students lives and herself is very involved with her health, I thought she would be a good resource of information for our project. What I wanted to learn? What is the school nurse's role in the children's health? What kind of records do they keep? How to they relay that information to the teachers who are with the kids for a majority of the day? What did I learn? Each student (@ the public school) needs to report their immunization records. She was unsure how the records were kept at the school, but is going to ask the nurse today. In addition, each teacher gets a print out at the begining to the school year of the kigs who have allergies and/or speical medical issues. She keeps the paper on her desk so she can refer to it if needed. Surprises? As a HMO subscriber, Maggie has had the ability to view her records in a consolidated location for many years now using Follow My Health (https://www.followmyhealth.com/Login/Home/Index?authproviders=0&returnArea=PatientAccess#/default and https://itunes.apple.com/us/app/followmyhealth-mobile/id502147249?mt=8) - another competitor. The app/service shows results, vitals, plots charts, etc. But this is only available for her years under HMO. What about all the previous records? She would like to see that as well. I think this tells us 2 things: PPO clients would find our product more useful as HMO patients already have trusted resources, but these HMO patients would still like more out of their service. Other interesting outcomes? In addition to talking about the school procedure, she had a lot to say about her own medical experience. I think this points to the fact that this is a passionate subject: some people really care about their health, tracking it, etc. and others do not. It's not a universal interest. Also, she brought up another good point -- "What about other countries that provide health care for all their citizens? What kind of records do you think they have?" Interesting to think about the global implications.
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